UPS Customer Pickup   If your order was shipped using UPS and you would like to pick up your order from a local pickup station instead of allowing the order to be delivered, please follow these steps: Step #1 – Locate the UPS tracking number... Read More

1.  If your equipment appears to be defective or malfunctioning, we strongly encourage you to contact our technical support team at 866-551-6881 Monday through Friday from 8:00am to 8:00pm CST.  Many issues can be resolved... Read More

The following is a list of many possible actions that will void the 1-year warranty on any Zmodo product. (Please note, this list serves to provide examples and is not all-inclusive.) Permanent alterations, for example: soldering ... Read More

If you have reason to believe any of your equipment that is still covered under warranty may be defective, then you'll need to gather some information before calling technical support just in case they recommend that you send any equipment back... Read More

General Guidelines To qualify for a Return Merchandise Authorization (RMA) for either a refund or repair of Zmodo products, all items require an RMA number prior to being returned. Products must be 100% complete, in the same condition as when sold,... Read More