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How to Arrange a Order Pickup at a UPS Distribution Center
Viewed 700 times since Mon, Aug 27, 2012
UPS Customer Pickup If your order was shipped using UPS and you would like to pick up your order from a local pickup station instead of allowing the order to be delivered, please follow these steps: Step #1 – Locate the UPS tracking number... Read More
How do I return a product?
Viewed 679 times since Tue, Jan 3, 2012
1. If your equipment appears to be defective or malfunctioning, we strongly encourage you to contact our technical support team at 866-551-6881 Monday through Friday from 8:00am to 8:00pm CST. Many issues can be resolved... Read More
What type of damage will void the warranty on my cameras?
Viewed 486 times since Tue, Jan 3, 2012
The following is a list of many possible actions that will void the 1-year warranty on any Zmodo product. (Please note, this list serves to provide examples and is not all-inclusive.) Permanent alterations, for example: soldering ... Read More
What Information is Needed When Requesting a Return for Warranty Repair (RMA)?
Viewed 347 times since Tue, Dec 11, 2012
If you have reason to believe any of your equipment that is still covered under warranty may be defective, then you'll need to gather some information before calling technical support just in case they recommend that you send any equipment back... Read More
General Return and Repair Policies
Viewed 311 times since Mon, Jan 21, 2013
General Guidelines To qualify for a Return Merchandise Authorization (RMA) for either a refund or repair of Zmodo products, all items require an RMA number prior to being returned. Products must be 100% complete, in the same condition as when sold,... Read More