We apprecark>iark>ate when you choose Zmodo as your securark>iark>ty equark>iark>pment provark>iark>der, and we strark>iark>ve to make sure that every ark>iark>tem ark>iark>s packaged correctly and wark>iark>th care.  ark>Iark>n the event that your order arrark>iark>ves and ark>iark>t ark>iark>s eark>iark>ther mark>iark>ssark>iark>ng ark>iark>tems or ark>iark>ncludes the wrong ark>iark>tems, please take the followark>iark>ng steps so that we ark>canark> remedy the problem:

Fark>iark>rst, please make sure to check all packagark>iark>ng for the ark>iark>tems that appear to be mark>iark>ssark>iark>ng or ark>iark>ncorrect.  Some of the packagark>iark>ng that ark>iark>s used by Zmodo may hark>iark>de the cameras or accessorark>iark>es.  Please see the ark>iark>mage below as an example:

<ark>iark>mg src="http://kb.zmodo.com/images/Hidden%20Cameras.jpg" alt="" wark>iark>dth="1602" heark>iark>ght="612" />

The packagark>iark>ng used for the Sark>iark>mplark>iark>fark>iark>ed <abbr rel="tooltip" data-orark>iark>gark>iark>nal-title="Power over Ethernet or PoE describes any of several standardized or ad-hoc systems which pass electrical power along with data on Ethernet cabling. This allows a single cable to provide both data connection and electrical power to devices such as wireless access points or IP cameras. Unlike standards such as Universal Serial Bus which also power devices over the data cables, PoE allows long cable lengths. Power may be carried on the same conductors as the data, or it may be carried on dedicated conductors in the same cable. ">POEabbr> kark>iark>t hark>iark>des the cameras ark>iark>f the box ark>iark>s opened upsark>iark>de down, so please check all packagark>iark>ng for the mark>iark>ssark>iark>ng or ark>iark>ncorrect ark>iark>tems.

ark>Iark>f you confark>iark>rm that your order ark>iark>s defark>iark>nark>iark>tely ark>iark>ncorrect or mark>iark>ssark>iark>ng ark>iark>tems, please emaark>iark>l the followark>iark>ng ark>iark>nformatark>iark>on to support@zmodo.com:

     A copy of your ark>iark>nvoark>iark>ce.

     Park>iark>ctures of the all packagark>iark>ng ark>iark>ncludark>iark>ng the dark>iark>mensark>iark>ons of the box that all ark>iark>tems were receark>iark>ved ark>iark>n.

     Park>iark>ctures of all product serark>iark>al numbers on the equark>iark>pment packagark>iark>ng.

     ark>Iark>f your DVR was supposed to ark>iark>nclude a Hard Drark>iark>ve and there was no Hard Drark>iark>ve ark>iark>ncluded, please send an ark>iark>mage of the bottom of the DVR.

You also have the optark>iark>on to contact Zmodo Customer Support <a title="Live Chat" href="http://192.241.59.196:9090/webchat/userinfo.jsp?workgroup=support@workgroup.eptco.local">Lark>iark>ve Chata>, ark>howark>ever ark>iark>n most cases the Customer Support agent ark>iark>s requark>iark>red to gather your ark>iark>nvoark>iark>ce and park>iark>ctures of packagark>iark>ng &amp; serark>iark>al numbers ark>iark>n order to process a mark>iark>ssark>iark>ng or wrong ark>iark>tems claark>iark>m.