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• DVR Systems: General Return and Repair Policies
  Answer: General Guidelines To qualify for a Return Merchandise Authorization (RMA) for either a refund or repair of Zmodo products, all items require an RMA number prior ...
• NVR and IP Cameras: How To Access the NVR System from Internet Explorer
  Answer: Before troubleshooting, please make sure to have your NVR and Windows Computer connected through an Ethernet cable to the router.   If you are having trouble accessing ...
• Manuals: Manual for S24326GY-SD Card Camera
  Answer:   The following is the user manual for the S24326GY-SD Security Camera, please refer to the attached file for an illustrated manual! User Guide for ...
• ZMD-DD-SBN4: Reset Password to Factory Defaults for SBN4, SBN8, SBN6, SAN4, and SAN8
  Answer: To restore your password to factory defaults, you will need to jump the two pins on the motherboard as shown below.   To do this, you only ...
• ZP-NC14-P(720p PoE NVR): How does the Intelligent Recording/Motion Detection Work?
  Answer: The new Zmodo Simplified Power Over Ethernet NVR with firmware version V40.0.1.9 or newer has only two recording options: Basic Recording and Intelligent Recording. If you pick ...
• ZMD-DH-SEN6: Backup Video to DVD on ZMD-DH-SEN6
  Answer: Backup Video to DVD on ZMD-DH-SEN6   Please follow these directions in order to backup video from the ZMD-DH-SEN6 to a blank DVD.   Note: The type of ...
• NVR and IP Cameras: NVR IP Cameras Fail to Connect to Wi-Fi
  Answer: In order to troubleshoot this problem, please proceed to connect your computer/laptop via Ethernet cable to your router. Also, the camera must be connected to ...
• ZMD-DD-SBN4: Advanced Motion Recording Settings for SBN4/8/6 and SAN4/8.
  Answer: Advanced Motion Recording Settings If the motion detection on your DVR seems to be too sensitive or recording incorrectly, this article will explain the more advanced ...
• DVR Systems: Which Zmodo DVRs are Compatible with Macintosh OS?
  Answer: The following is a list of all current Zmodo DVRs as of December 2013 and whether they are compatible with Mac OS:   ZMD-DH-SEN6 (Limited Functionality on ...
• DVR Systems: Missing Software Discs
  Answer: If you are missing your software disc and need to download one, please select your DVR or IP Camera model from below:   ZMD-DD-SBN4 or ZMD-DD-SBN8 ...
• ZMD-DD-SBN4: "IP Access" Setting- Unable to login through Internet Explorer or Mobile App
  Answer: If nothing appears to happen when you click "Login" while attempting to login to your DVR online or you get an error message when trying ...
• ZMD-DD-SBN4: My DVR Won't Record / How Do I Format my Hard Drive? (For the SBN4/8/6 --
  Answer: These instructions will walk you through formatting the hard drive in your DVR. You will not be able to record until the hard drive format ...
• ZMD-DD-SBN4: USB Drive not recognized by SBN or SAN series DVR.
  Answer: SBN series DVR not recognizing the USB Drive for File backup   Our DVR’s typically output 4 Volts when using the USB ports on the DVR. In ...
• ZMD-NV-SBN4: ZMD-KNS4-IASFZ4ZN / NVR Software Disc
  Answer: To download the software disc for the ZMD-KNS4-IASFZ4ZN, better known as the NVR, please visit the link below: http://files.zmodo.com/Software%20Discs%20and%20User%20Manuals/Software%20Discs/NVRs/ZMD-KNS4-IASFZ4ZN.zip   ...
• NVR and IP Cameras: New NVR Search Tool Version 1.0.7
  Answer: Attached is the newest IPC Search Tool for the NVR and IP Cameras.   Update as of 2/12/2013 - The User Manual and ZMD Playback software are ...

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